Frequently Asked Questions

Nurses looking at a chart together.

How do I find what version I am using?

To locate your version number, follow the directions listed here.

How can I get an upgrade?

Please contact your account manager for upgrade requests. If you are on an active maintenance contract, software may be included in your existing contract. Please note, there may be additional professional service fees.

How do I access the MyVitrea Customer Portal?

You can access MyVitrea from the top bar on this website, or click here.

What is the most up-to-date end of life information?

For the latest end of life information, access the MyVitrea Customer Portal or visit the product lifecycle page.

Who do I contact if I’m having issues with the software?

Customer support should be able to assist you with any issues. Please visit the MyVitrea Customer Portal to submit a ticket, or email or call us directly. Contact information can be found on the Contact Us page.

How can my facility utilize Vitrea® to it’s maximum potential?

Consult your education coordinator to best learn how to maximize Vitrea® for you and your team! Visit our Education Services page to learn how to get connected.

How do I sign up for education classes?

We have plenty of education and training options to fit your needs. Visit our Education Services page to find a class type that works for you and your team.

Can I get a tutorial or is there a free learning academy?

We have a variety of education and training options, including virtual “hands on” learning experience. Visit our Education Services page to find a class type that works for you and your team.

Is Vitrea® compatible with other software at my facility?

To check on the compatibility of current software with Vitrea®, please connect with your account manager.

Visit Us at these Upcoming Events Date Location
RSNA 2023 Nov 26-30, 2023 Chicago, IL
ViVE 2024 Feb 25-28, 2024 Los Angeles, CA
HIMSS 2024 Mar 11-15, 2024 Orlando, FL