Customer Support

Nurses looking at a chart together.

EU-US Privacy Shield Compliance

Canon Medical Informatics, Inc. complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. Canon Medical Informatics, Inc. has certified to the Department of Commerce that it adheres to the Privacy Shield Principles.

To learn more about the Privacy Shield program, and to view our certification, please visit You can view our certification at

Canon Medical Informatics, Inc. is subject to investigatory and enforcement powers of the U.S. Federal Trade Commission.

Canon Medical Informatics, Inc. has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints concerning human resources data transferred from the EU in the context of the employment relationship.

EU Persons may have the option to select binding arbitration under the Privacy Shield Panel for the resolution of your complaint under certain circumstances. For further information, please see the Privacy Shield website. To learn more about the Privacy Shield Framework at

Recourse Mechanism

In compliance with the Privacy Shield Principles, Canon Medical Informatics, Inc. commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Canon Medical Informatics, Inc. data protection contacts.

Visit Us at these Upcoming Events Date Location
ViVE 2024 Feb 25-28, 2024 Los Angeles, CA
HIMSS 2024 Mar 11-15, 2024 Orlando, FL