Support and Services

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Customer Support

A dedicated customer support program and quick response times ensure that you receive the help you need when you need it.

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Receive the Help You Need When You Need It

We deliver on your expectations for exceptional service and industry leaders have taken notice. Canon Medical has been recognized four times as a Certified Support Staff Excellence Center by the Technology Services Industry Association (TSIA).

To speak with someone from our support line, please call 1.800.208.3005, visit our contact us page for local options or email support@mi.medical.canon.

CONTACT CUSTOMER SUPPORT

 

 

Customer Support is Staffed by a Team of Clinical and Technical Experts

Support Line

Whether you have a problem, a question or need advice, our hotline is at the ready and staffed by a dedicated team of technical and clinical experts. We’ve recently updated our hotline experience to provide even more dedicated resources and personalized support, allowing us to better understand and support your unique needs. When you call in, you can quickly get in touch with the right engineer, with the right skills, at the right time. Computer remote access also allows us to directly troubleshoot and assist you.

To reach our support hotline, call 1.800.208.3005, or visit our contact us page for local options. Support requests can also be submitted online at portal.myvitrea.com or email support@mi.medical.canon.

Dedicated Customer Support Manager

A dedicated Customer Support Manager is your proactive and ongoing contact for managing your relationship with Canon Medical. The Canon Medical customer support team is chartered with ensuring our customers are achieving value on their investment and ensuring a high level of customer satisfaction with Canon Medical products and services. Your assigned customer support manager works with customers on product adoption and utilization, software version upgrades and education, account review meetings and other communication methods to keep customers updated on Canon Medical product capabilities and benefits.

Software Upgrades

As a customer with a current maintenance and support agreement, you are entitled to receive all software updates to the products you have purchased. For your convenience, Canon Medical can provide you with upgrade services in most cases.

To learn more about Canon Medical’s product lifecycle management, please visit the product lifecycle page.

Remote Diagnostics and Repair

Our customer support staff can access your software remotely to quickly troubleshoot problems, offering personalized assessment and resolution wherever you work.

Service Renewal

Canon Medical’s ongoing service plan offers flexible annual auto-renewal or multi-year renewal contracts available at the time of sale, allowing you to lock in your costs for years to come. There are no service interruptions when you renew. Speak to a Canon Medical support representative for more information: 1.800.208.3005.

Ongoing Education

Give your team options when it comes to education and training. Whether it’s in our education center, at your facility, or online – our team of experts is here to provide customers with a variety of learning opportunities. Take advantage of dozens of educational content, interactive tools, and downloadable guides to keep you and your team on the cutting-edge with our software. Visit our Education and Training page to learn more.

To speak with someone from our support line, please call 1.800.208.3005, visit our contact us page for local options or email support@mi.medical.canon.

8,456 Customers in 136 Countries Globally

A Trusted Partner

In a 12-month period, Canon Medical received 7,969 customer cases and succeeded in closing 7,947 with:

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Cases resolved in 1 day

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Cases resolved in 7 days

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Cases resolved in 30 days

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Support staff call answer rate of less than 30 seconds

Visit Us at these Upcoming Events Date Location
SIIM Annual Meeting Jun 27-29, 2024 National Harbor, MD