Support and Services

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Customer Service and Education for Transformation and Ongoing Success

Our healthcare IT solutions can transform your enterprise. To ensure your solution reaches its fullest potential, we support your team with day-to-day customer service, and ongoing training and education.

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Meeting Your Expectations for Exceptional Service

Canon Medical understands that the success of advanced visualization and analysis solutions depends not only on the strength of the software, but also on timely service and world-class support. Our all-encompassing customer support offerings can include professional services consulting, administration training and 24/7 access to customer service staff, in addition to the standard documentation, security, lifecycle and customer service offerings.

Customer support is available 7:00 a.m. to 7:00 p.m. (customer’s local time) or 24/7 for those selecting a round-the-clock maintenance tier.

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Stay up to date on conformance, disclosure and integration statements and other product compliance documents

Professional Services

Creating custom Enterprise Imaging software solutions designed for your environment that help you expand your capabilities.

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Stay up to date on cybersecurity advisories, vulnerabilities, and recommended actions

Security Bulletins

Cybersecurity is paramount. We issue advisories when a vulnerability is detected, citing which products are affected and whether action is required.

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Product Lifecycle management process

Product Lifecycle

The Canon Medical Product Lifecycle management process provides important information and guidelines for our software products.

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compliance documents and certifications

Compliance Documents

We maintain up-to-date listings of conformance, disclosure and integration statements and other compliance documents and certifications for our products.


Phone and email support is available to customers via remote access support portal 24x7

Remote Access

In addition to phone and email support, customers can go online to log in to our remote access support portal at any time.

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Education When and Where You Need It

Whether it’s in our education center, at your location or online, Canon Medical offers a variety of learning opportunities for your team to gain and maintain proficiency. When you purchase software from Canon Medical, you receive education units with optional automatic renewals, and more units can be purchased at any time.

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MyVitrea Customer Portal

Unlimited access to our on-demand training resources. Customized learning to fit your schedule and style, with access to clinical resources including workflow guides, videos, user guides, and more.

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Visit Us at these Upcoming Events Date Location
SIIM Annual Meeting Jun 27-29, 2024 National Harbor, MD